Workplace first aid has two different roles that are often confused: the appointed person and the first aider. Knowing the difference helps you decide what your workplace needs.
Short answer: An appointed person looks after first aid equipment and calls the emergency services, and needs no formal training. A first aider has completed a course such as EFAW or FAW and can give first aid, if your needs assessment says you need one.
The appointed person
Under HSE guidance, an appointed person is the minimum requirement in a workplace where a first aider is not needed. They look after first aid equipment and facilities, and call the emergency services when required. An appointed person does not need any formal training, but should be available whenever people are working. They can also give emergency cover, within their competence, if a first aider is unexpectedly absent.
The first aider
A first aider has been trained by a competent provider, usually in Emergency First Aid at Work (EFAW) or First Aid at Work (FAW). Whether you need one depends on your first aid needs assessment. Significant hazards, such as machinery or hazardous materials, make it more likely. The HSE does not set fixed numbers, so you need to look at the particular circumstances of your workplace.
An appointed person can take an EFAW course, and once they have completed it they can act as a first aider.
At a glance
- Appointed person: looks after equipment and calls for help, with no formal training required
- First aider: trained to give first aid, as identified by your needs assessment
- Either way, there should be cover whenever people are at work, including during absences and shifts
Where to go next
Our guide to how many first aiders your workplace needs explains how to start your needs assessment, and EFAW or FAW covers choosing a course. You can also read about our Emergency First Aid at Work course. This article is general guidance rather than legal advice.
Written by Graham Hepburn and Rachel Hawkins, FAIB-registered trainers at H2H Training. Last reviewed October 2026. Graham on LinkedIn Rachel on LinkedIn
